Booking policy

(1) Canceling or rescheduling appointments: Last minute cancellations or rescheduled appointments create a loss for us and take the opportunity away for someone else to fill that spot. We ask that you respect our time by honoring your scheduled appointment or make any appointment changes at least 12 hours before your scheduled time, otherwise you will be charged for the full service. (2) Optimising Schedule: On occasion, the scheduling application may create empty spaces in our schedule. In order to maximize efficiency, we retain the authority to adjust your booking by up to 15 minutes earlier or later. We value your time and will ensure that any changes will be communicated to you the day prior to your appointment. You will be notified via email of any modifications made to your booking. (3) Choosing the incorrect service: Each of our services is accompanied by thorough descriptions and specific time allocations. We kindly request that you carefully review the descriptions to ensure a clear understanding of our offerings. If you choose a wrong service you may need to make an additional booking at your an additional cost. (4) Phone or in shop bookings: This policy alteration aims to ensure that every appointment made is attended, which helps us manage our schedule more efficiently and provide better service to all of our patrons. We understand this change might be inconvenient for some, but we assure you it's a necessary step towards enhancing the overall customer experience at our establishment. Payments for bookings can be easily completed via our secure online portal or in-person using any major credit or debit card. (5) Understanding the importance of timely appointments is essential in our high-demand atmosphere. We strive to accommodate all our clients, but late arrivals disrupt the meticulous schedule we maintain for your convenience and that of others. To ensure you receive the utmost care and attention during your visit, we recommend arriving a few minutes early. This not only respects everyone's time but also guarantees that you can enjoy the full experience and service you've booked without compromise. In instances where being on time is beyond your control, please communicate with us at your earliest opportunity so we can work together to make suitable arrangements if possible, this may be at an additional expense.

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